Talk to Someone Who Gets You

At Dhwani, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from users. Please review this Privacy Policy carefully. In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment.

It is recommended that you do not use the website, mobile application(s) or the related Services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

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Definitions

Company
“Dhwani”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to Dhwani Psychological Wellness Platform, a mental wellness service provider.

User
“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you, as the user of the website, mobile application(s) and as a recipient of our Services and resources for the remainder of this document.

Platform
“Platform” refers to any mobile application, website or digital interface that the User can employ to access Services provided by Dhwani.

Psychological Wellness Professional
“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “consultant” or similar terminology are all in reference to the mental health professionals providing services through Dhwani.

Psychiatrist
“Psychiatrist”, “doctor”, “clinical expert” or similar terminology are all in reference to a licensed medical doctor specialising in psychiatry.

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Nature of Service

Dhwani is a psychological wellness platform that delivers emotional wellness products and services to individuals and organisations.

Services may include but are not limited to:

• Face-to-face consultations with Psychological Wellness Professionals in India
• Online consultations with users located in India or internationally
• Psychological assessments and mental health tests
• Workshops and webinars conducted by trained mental health professionals
• Self-help tools, educational content and wellness programs through websites, mobile applications or email
• Secure messaging between users and wellness professionals
• Community participation such as forums, discussions, blogs or feedback
• Consultation with licensed psychiatrists where applicable

Dhwani reserves the right to add, modify or remove products and services without prior notice. These offerings are collectively referred to as “Services.”

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Consent

By using the platform, providing your Personal Information, or making payments to Dhwani, you consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with this Privacy Policy and applicable Indian data protection laws.

If the user is below 18 years of age, consent must be provided by a parent or legal guardian.

Users may withdraw consent at any time by contacting: info@zendil.in

If consent is withdrawn, Dhwani may be unable to continue providing services.

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Personal Information

To enable delivery of services, Dhwani may collect personal information such as:

• Name
• Phone number
• Emergency contact number
• Email address
• Gender
• Occupation
• Hometown
• Personal interests
• Appointment cancellation reasons
• Medical or mental health history
• Responses from assessments or feedback forms
• Any information provided through email, phone or platform communication

This information is collected to provide a smooth, personalised and efficient experience.

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Use of Personal Information

Personal Information may be used to:

• Identify and contact users
• Schedule and manage appointments
• Provide reminders or updates
• Resolve service or billing issues
• Deliver services and mental health support
• Send newsletters or updates
• Conduct anonymous research and analytics
• Detect fraud or misuse
• Comply with legal requirements
• Improve our website and mobile applications
• Process payments and financial transactions

Some third-party tools may be used to improve the digital experience, but only minimal required data will be shared.

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Updating Personal Information

Users may request updates, corrections or deletion of personal data by contacting: info@zendil.in

Dhwani will make reasonable efforts to update information within a reasonable time frame.

Certain information (such as completed psychological assessments) may not be editable once submitted.

Some records may be retained as required by professional or legal obligations.

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Cookies

Dhwani may use cookies to improve user experience.

Cookies may be used to:

• Remember login details
• Analyse usage patterns
• Enable platform features

Users can disable cookies in browser settings, but some platform features may not function properly.

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Log Data

When using the platform, certain data may be automatically recorded including:

• IP address
• Browser type
• Device information
• Operating system
• Access times and dates
• Pages visited and usage patterns

This information helps improve platform performance and user experience.

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Confidentiality and Informed Consent

Dhwani maintains strict confidentiality for all consultations.

However, information may be shared in the following situations:

• Risk of harm to the user or others
• Legal requirements or law enforcement requests
• Suspected abuse of minors, senior citizens or vulnerable individuals
• Clinical supervision between professionals to ensure quality care
• Emergency situations involving safety

Where possible, users will be informed before information is shared.

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Third Party Disclosure

Dhwani does not sell personal information.

Information may be shared with:

• Hosting providers
• Payment processors
• Service providers assisting platform operations

Disclosure may also occur to comply with legal requirements or protect safety.

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Security

Dhwani implements administrative, physical and technical security measures to protect user data.

Important notes:

• Consultation calls or video sessions are not recorded
• Professionals may maintain clinical notes for treatment purposes
• Users should protect their email and phone privacy

Dhwani cannot be held responsible if user data is exposed due to third-party access to personal devices or accounts.

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External Links

The platform may contain links to third-party websites.

Dhwani is not responsible for the privacy practices of external platforms.

Users should review their privacy policies separately.

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Changes to Policy

Dhwani reserves the right to update or modify this Privacy Policy at any time.

Significant changes may be communicated through:

• Website notifications
• Email communication

Continued use of the platform implies acceptance of the updated policy.

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International Data Transfers

Dhwani operates primarily from India.

Users acknowledge that their information may be stored or processed in India or other jurisdictions, subject to this Privacy Policy.

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Grievance Redressal

If you have complaints regarding our services or privacy practices, please contact: info@zendil.in

We will aim to respond within 30 days of receiving the complaint.

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Jurisdiction

This Privacy Policy shall be governed by Indian law.

Any disputes shall be subject to the jurisdiction of courts in Thrissur, Kerala, India.

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Contact Information

Registered Address
Kerala Innovative Technology and Entrepreneurship Zone Pvt. Ltd. (KITEZ)
Building No. 51/2384-58
Thoppin Moola
Thrissur – 680004
Kerala, India
Email: info@zendil.in

Our mission is to help shape happy productive lives.

Last updated: March 16th, 2026

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Definition

Company
“Dhwani”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to Zendil Networks as a provider of Services for the remainder of this document.

User
“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you as the user of the platform as a recipient of our products, Services and resources for the remainder of this document.

Platform
“Platform” or similar terminology are all in reference to any mobile app, website, chatbot or web links that the User can employ to access Services provided by the Company.

Psychological Wellness Professional
“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “consultant” or similar terminology are all in reference to the Psychological Wellness Professional.

Psychiatrist
“Psychiatrist”, “doctor” or “clinical expert” are all in reference to a doctor qualified in India, specializing in psychiatry.

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Nature of Service

Dhwani is a psychological wellness platform that delivers emotional wellness products and Services to individuals and organisations.

These include, but are not restricted to, corporate wellness programmes through which employees of organisations avail various products and Services.

Dhwani offerings may include/are:

• Face-to-face consultation with expert Psychological Wellness Professionals (who have been authorised by Dhwani to use the platform for delivering their Services), in one-to-one or group formats, in India
• Online consultation with Users based in India or outside India, with expert Psychological Wellness Professionals (who have been authorised by Dhwani to use the platform for delivering their Services)
• Periodic self-assessments and psychological tests
• Workshops and/or webinars delivered by trained Psychological Wellness Professionals
• Self-help tools, content and programmes through a range of channels including, but not restricted to websites, mobile applications and emails
• Guide chat packs where clients may be able to exchange encrypted private messages with their Psychological Wellness Professional in addition to online consultation
• Participation in user forums, topics, replies, comments, feedback, blogs and any other submissions on the platform
• Online or in person consultation with Users based in India, with a Psychiatrist (who has been authorised by Dhwani to use the platform for delivering their Services)

The Services offered by Dhwani are in compliance with our client anonymity and confidentiality policies applicable in India (refer to Privacy Policy).

Dhwani reserves the right to add or remove products and Services from its overall offerings without prior notification. The aforementioned shall hereinafter be referred to as “Services.”

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Disclaimer

Dhwani does not deal with medical or psychological emergencies.

We are not designed to offer support in crisis situations - including when an individual is experiencing thoughts of self-harm or suicide, or is showing symptoms of severe clinical disorders such as schizophrenia and other psychotic conditions.

In these cases, in-person medical intervention is the most appropriate form of help.

If you feel you are experiencing any of these difficulties, or if you are considering or contemplating suicide or feel that you are a danger to yourself or to others, we would urge you to seek help at the nearest hospital or emergency room where you can connect with a psychiatrist, social worker, counsellor or therapist in person.

The same applies in case of any medical or psychological health emergency.

We recommend you to involve a close family member or a friend who can offer support.

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User Agreement

By choosing to visit and/or avail any Services and/or product and/or resource from Dhwani,

(i) the user confirms that they are above 18 years of age, and are not otherwise incompetent to contract under the Indian Contract Act, 1872, and are legally allowed to take decisions of their own
OR
(ii) if the user is below 18 years of age, the parent/guardian of the child/young person confirms that they provide informed consent for the child/young person to receive mental health services and agree to abide by the policies mentioned here.

The user, or parent/guardian (as applicable) also accepts and agrees to our Terms and Conditions (User Agreement) and those additional terms and policies referenced herein.

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Termination of Agreement

At any point during the term of the User Agreement, the user shall be entitled to terminate the agreement provided all outstanding payments are settled, if applicable.

Upon termination, there may still be some information saved on our servers regarding the user.

If the user wishes to delete their account or remove information, they may contact: info@zendil.in

Dhwani will aim to process such requests within 14 working days, subject to compliance with applicable laws.

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Terms of Use

During the course of the User Agreement, it is agreed that the user:

• Is 18 years or older, or using with parent/guardian consent
• Provides accurate registration information
• Uses the platform for personal and non-commercial use

The user shall not:

• Modify platform content
• Reverse engineer or disassemble platform components
• Upload viruses or harmful software
• Use the platform unlawfully
• Copy or resell platform content without permission

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Intellectual Property

All platform contents are owned by Zendil Networks or used with permission.

No information or content from the platform may be copied, reproduced, republished, uploaded, posted, transmitted or distributed without written permission from the Company.

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Payment and Refunds

By using the platform, the user agrees to:

• Pay all applicable fees
• Bear internet or telecom charges incurred while accessing Services

All cancellations and refunds will be handled according to the Cancellation & Refund Policy of the Company.

Dhwani reserves the right to modify payment policies without prior notice.

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Privacy Policy

Usage of the platform is subject to the Privacy Policy of Zendil Networks.

The Company reserves the right to update the Privacy Policy periodically.

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Limitation of Liability

Dhwani is a technology platform that connects users with Psychological Wellness Professionals and Psychiatrists.

The Company:

• Does not guarantee outcomes from counselling or therapy
• Does not guarantee availability of the same professional
• Is not responsible for actions or advice given by professionals

Users agree that all decisions made based on consultations are their own responsibility.

The Company’s maximum liability shall not exceed the amount paid by the user for the disputed service.

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Grievance Redressal

To address user grievances, Dhwani has established a grievance mechanism.

If you are dissatisfied with any aspect of our Services, you may contact:
Grievance Support
Email: info@zendil.in

We assure a time-bound resolution within one month of receiving the complaint.

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Jurisdiction

All disputes shall be governed by laws of India.

Any disputes arising between the user and Dhwani shall fall under the jurisdiction of courts in Thrissur, Kerala, India.

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Contact Information

Zendil Networks

Registered Address:
Kerala Innovative Technology and Entrepreneurship Zone Pvt. Ltd. (KITEZ)
Building No. 51/2384-58
Thoppin Moola
Thrissur – 680004
Kerala, India
Email: info@zendil.in